Terms and Conditions:
- All quotes and invoices are only valid for 30 days from the sent date.
- All sales, artwork & placement and colour selection are final and accepted upon payment.
- Print & Embroidery studios will choose the best print method for your chosen garment, unless otherwise specified.
- No changes are to be made after the payment of the deposit.
- Please ensure you provide the invoice number if using direct deposit to avoid any delays.
- 50% deposit required before commencement of all custom works.
- All payments for custom work to be finalized within 7 working days after receiving all goods otherwise legal action will be taken.
BYO Stock or Apparel
We do not provide screen printing services on BYO stock.
For all other printing or embroidery methods, BYO apparel is supplied at the customer’s risk.
Whilst print/embroidery errors are rare to very minimal, please note that if a print or production error occurs on BYO apparel, replacement items will not be sourced by our team & will not be reimbursed. If you have concerns regarding BYO apparel, it is suggested that you instead choose items from our Print & Embroidery studios product range, as replacements can be sourced for these items in the unlikely event of an error.
* If you do wish to use your own products, add a few extra of each item just in case, so that the work can be completed as requested. Unused items will be returned unprinted.
All quotes and orders are subject to stock availability. Under no circumstances will Print & Embroidery studios accept responsibility for stock shortages. In cases where stock availability is insufficient for your order, Print & Embroidery studios will source the closest possible alternative for your desired garment appearance, quality and budget, depending on the required delivery date. You will be contacted if this is the case for approval via SMS, Email or phone call.
Print & Embroidery studios charges a standard set- up fee for certain printing methods requested :
Screen printing– $50^
Embroidery -$50* Unless an EMB,DST file format can be given, no set-up fee required. This is the same for names, EG John Smith, no file format or set-up free required.
Vinyl / Print Vinyl -$50*
Direct to Garment– Nil
^Screen printed garments for the same artwork within 6 months will not incur a setup fee; for screen printed garment repeat orders after 6 months, 50% of original setup fee applies.
*Setup fees for all other garment decoration types are one off, no setup fees for repeat garment orders (embroidery and vinyls).
Setups for promotional products are as quoted (please ask your sales representative if you are unsure). All setup fees are for setting your order up for production – setup fees do not cover any artwork required to make your order print ready including, but not limited to; the creation or re-creation of, or any adjustments to, your artwork.
Cancellations / Order Changes
If an order is cancelled after the invoice has been issued, a standard cancellation fee of 10% of the order total will apply. Please be aware that at the point an invoice is issued, the Print & Embroidery studios team begin processing the documentation, stock checks and ordering, sizing approvals and artwork for your order: this cancellation fee will cover the time expended by our staff whilst preparing your order for production and other related costs, including couriers and supplier restocking fees. Please ensure that you do not accept a quote or request invoice without certainty that the order will proceed to completion.
One-off’s & Online Orders
An order cannot be cancelled after the product has been produced. If an order is cancelled prior to the job having been completed, a standard cancellation fee of 10% of the order total will apply. Any changes to stock or artwork must be submitted in writing and confirmed by one of our staff members prior to the commencement of production. Print & Embroidery studios reserve the right to refuse changes requested after this point.
What Can Be Returned
Only Items that are faulty/damaged or have a faulty print may only be returned. Returns must also comply with our User Agreement. This does not include BYO printed T shirts and apparel.
We do not refund or exchange for change of mind, shipping or stock delays or if the customer chooses the wrong garment size. Please use our size guide for measurements and understand that the accepted tolerance for sizing is 2.5cm for half chest and length. Unforeseen delays or loss of items are a possibility with freight carriers and delivery dates are not guaranteed. We will always do our best and thank you for your understanding.
What Cannot Be Returned
No returns will be accepted after 7 days of receipt of purchase. Items with noticeable wear cannot be returned. Items must be in like new condition to be eligible for return.
Shipping Charges For Products Returned
All shipping charges for returning products to Print & Embroidery studios must be paid by the returnee. We do not reimburse shipping charges.
Print & Embroidery studios takes great pride in its commitment to customer satisfaction. However, certain circumstances are beyond our control. Please note that we cannot be responsible for:
Spelling, punctuation or grammatical errors made by the customer.
Inferior quality, blurry or low-resolution of uploaded images.
10% difference in design printing colours & size
10% difference in the actual garment colours
Design errors introduced by the customer in the design creation process.
The image uploaded on the system by you is not the image you want printed, or if you want to change your artwork after placing your order.
Errors in user-selected options such as product type or size.
Garment shrinkage in wash
Courier delivery timeframes
*Please examine your designs carefully and correct any mistakes prior to placing your order.
*Garment colours are represented accurately by the product colour boxes below the image. Dark coloured and black garments may appear 15% brighter on the t shirt design online application to make positioning easier so please refer to the product colour boxes below the image for design accuracy.
*In an effort to keep costs down and pass substantial savings along to our customers, Print & Embroidery studios does not proof documents created by its customers prior to processing.
Cold machine wash only, max 60 degrees celsius
Wash garment with the Print inside out of the garment
Do not tumble dry
Do not use bleach
Do not dry clean
Iron inside out, not over the printed area or artwork
For More Information
For further information or any clarifications on our Terms & Conditions, please don’t hesitate to contact our team via our Contact Us page.